The customer support that you'll receive from your shared website hosting provider is very important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical problem with an existing account. Timely and accurate info about a question or an issue can save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from a real hosting supplier not from some reseller. When you buy a hosting account via a company that does not own its servers and it cannot access them immediately, it is almost certain that you will wait for a day or two in order to receive a reply to your question, so your web sites may remain offline for ages. However, a company which provides numerous options for communication and has a support staff that is available any time will assist you to right away and help you decrease or totally avoid any downtime and potential losses.

24/7 Customer Support in Shared Website Hosting

We acknowledge the significance of getting assistance right away, that's why our shared website hosting services include 24/7 technical support along with various ways of contact. If you do not have an account yet, you can easily call us or use our live chat and chat with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up buying a service that you can't use effectively. In case you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it needs more investigation. In contrast to the majority of providers out there today, we respond to all the tickets within one hour, so you will not have to wait for a whole day. Our support services are accessible day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you will be able to benefit from our 24/7 technical support services even on official holidays. All your web sites will be available all of the time and so will we. With various contact options, you're able to choose the optimal approach to contact us and find out about our services in case you don't have an account yet, or get assistance in case you are already one of our customers. You are able to call us, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with a one-hour answer time warranty, though it hardly ever takes more than 20 minutes to receive assistance no matter the nature of the issue. Using our customer and technical support services, we will be available for you every time you need us, not a few days afterwards.

24/7 Customer Support in Dedicated Servers Hosting

If you obtain a dedicated server from us, you can contact us anytime using different channels and the max time that you will have to wait for an answer is up to one hour, so you can forget all about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we will assist you with anything related to the applications that are pre-installed on your server. To contact us about a technical matter, you will be able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any basic questions or you'd like to know more about our hosting services before you order, you may also take advantage of our live chat or you can call one of the local numbers that we have in several countries around the globe. In the event that you need support for third-party software that you can't install or manage properly, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.