Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
Every single support request you submit to us will be replied to within maximum 60 min. If your ticket or email needs further assistance from a sysadmin, we’ll without delay forward it and leave a note to inform you that your case is being examined. If you make use of the Optional Managed Services package, all of the server management services included there will be executed at a time of your liking.
A Premium Technical Support Service
We’ll be online for you 24–7–365 to respond to any queries that you may have pertaining to our Web Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require help tackling server administration procedures, you can have a look at our Optional Managed Services package, which includes data backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting services
A User–Friendly Help Section
Our Web Control Panel was installed by default for every Linux dedicated servers hosting package. Among its functions is a very convenient integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of help articles also video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You can find all the help articles and the video tutorials in the top right corner of each Web Control Panel section.