A ticketing system is the most widely used medium of communication that hosting providers offer to their customers. It is usually part of the billing account and is the very best way to solve a problem that takes some time to examine or that has to be escalated to a server administrator. Thus, all comments provided by either side will be kept in the same location in case somebody else wants to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which implies that you’ll need to sign in and out of at least 2 accounts in order to perform some operation or to reach the hosting company’s tech support staff. In case you want to manage several domain names and each one is hosted in a different account, you will need to use an even larger number of accounts at the same time. Additionally, it might take a substantial length of time for the provider to answer your tickets.

Integrated Ticketing System in Shared Website Hosting

Our Linux shared website hosting packages include an integrated ticketing system, which is an essential part of our in-house developed Hepsia Control Panel. As opposed to other similar tools, Hepsia enables you to manage everything associated with the web hosting service itself in one and the same place – invoices, web files, e-mails, tickets, etc., eliminating the need to go through different interfaces. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with just a couple of mouse clicks without signing out of your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of informational articles, which will provide you with additional information and which may help you resolve any specific problem even before you actually post a ticket. We guarantee a response time of maximum one hour, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting packages, was built with one goal in mind – that you should be able to manage everything connected to your semi-dedicated server account from one place and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got a query or chance upon a predicament, you can touch base with our client service staff representatives immediately without needing to sign in to an entirely different admin console. You can search through your web files or check various settings within your account while you open a new ticket or read the response to an old one. If you’ve got lots of tickets and you wish to track down a specific one, you can make use of the smart search box, which is available in the Help section of the Control Panel. We guarantee that you will receive a response in less than 1 hour irrespective of the nature of your question or problem.