Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages include an integrated ticketing system, which is an essential part of our in-house developed Hepsia Control Panel. As opposed to other similar tools, Hepsia enables you to manage everything associated with the web hosting service itself in one and the same place – invoices, web files, e-mails, tickets, etc., eliminating the need to go through different interfaces. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with just a couple of mouse clicks without signing out of your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of informational articles, which will provide you with additional information and which may help you resolve any specific problem even before you actually post a ticket. We guarantee a response time of maximum one hour, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting packages, was built with one goal in mind – that you should be able to manage everything connected to your semi-dedicated server account from one place and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got a query or chance upon a predicament, you can touch base with our client service staff representatives immediately without needing to sign in to an entirely different admin console. You can search through your web files or check various settings within your account while you open a new ticket or read the response to an old one. If you’ve got lots of tickets and you wish to track down a specific one, you can make use of the smart search box, which is available in the Help section of the Control Panel. We guarantee that you will receive a response in less than 1 hour irrespective of the nature of your question or problem.