A live chat is a real-time method of communication between a hosting provider's support crew and its clients. It's an efficient way to get some information about the hosting services or have some issue resolved since you are talking with a live representative. The benefits of using a live chat service instead of calling or opening a support ticket are the lower possibility of errors any time you exchange information such as usernames or domain names, the more rapid response time as the communication is live and the fact that you don't need to stay on the chat all the time - you'll be able to do something else while the representative investigates the issue in question. Also, you are able to be a part of a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone costs that you will need to pay in case you're calling to a different country.

Live Chat Support in Shared Website Hosting

As we acknowledge the fact that various problems are quickly resolved if you talk to a live person, we provide a live chat service for all of our potential and current clients. Our chat is online every single day and our support agents can assist you with a wide range of questions and problems. If you aren't our customer yet, you can find out more about our shared website hosting packages and the web hosting platform in general so as to make sure that your sites will work effectively on our servers. If you already have an account and you've got some questions or you have any kind of problems with some of our solutions, you can get in touch with us through the live chat and we can supply you with the necessary info or help you troubleshoot the problem. You'll need to open a trouble ticket for certain troubles which need longer time or the help of a system administrator, still for numerous standard problems you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is accessible every day, even on weekends and holidays. It's the perfect way to find out more information about our Linux semi-dedicated hosting packages in case you do not have an account yet or to get some problem resolved if you're a client and our customer support representatives will assist you right away no matter what time of the day you join our chat. If you're hestitating which plan is better for your websites, if you need a piece of advice whether you should acquire a specific upgrade and how to order it or in case you experience problems setting up an email account on your computer, you can contact us and we'll supply you with the required details straight away. Our live chat is accessible even after our telephone lines go off for the day, which means that when you have an account here, you can be certain that you'll always get timely help with any question or trouble that pops up.