If you’re a website owner, a problem might always show up and it does not necessarily need to be associated with the hosting service. For instance, something can go wrong when you bring a web app up to date or some crucial content might be edited or deleted mistakenly. Whatever the essence of the problem is, you will need to touch base with the customer service team and ask them to recover a backup or to help you troubleshoot the problem that you are struggling with. How quickly they will do this will predetermine the time that your sites will be offline. For given sites like social networking websites or e-shops, an oft-repeated outage period can too often mean lost clients and money. Therefore, it is very important to use the services of a hosting company that offers not only a good support service, but also a timely one.

One-Hour Response Guarantee in Shared Website Hosting

If you’re using one of our Linux shared website hosting packages and you’ve got a query or run into some challenge, you can touch base with us 24x7x365 by posting a tech support ticket or by sending an email and we guarantee that you’ll have an answer in less than 60 minutes. In case the issue can be resolved, we’ll do it before we get back to you, whilst if there is something that you need to do on your end, we’ll supply you with all the required info – what possible solutions to try out, what settings to check, and so on. Typically, you’ll get a reply within 30 minutes max, which means that waiting for hours on end or even for more than 1 day to obtain assistance is something inconceivable. Our sixty-minute reply time guarantee is valid for any question that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we understand just how critical it is to get prompt help, we promise that you will never have to wait around for more than sixty minutes to get an answer to any support ticket that you open through your semi-dedicated server CP. In fact, you will seldom need to wait for more than twenty-thirty minutes and this is valid for any query irrespective of its nature – billing, general or technical. Plus, our tech and customer support team will be at your disposal 24 hours a day, 7 days a week, which implies that even if you send a ticket during official holidays, you’ll invariably get an instant reply, which will include the answer to a question, the solution to a predicament or the info required to solve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you will never need to waste an entire day hanging around awaiting a response like you would with many other web hosting companies.