If you've ever had a shared website hosting account in the past or you've dealt with any kind of online service, you probably know from your own experience that for some things it is better to speak with a live person over the phone rather than exchange support tickets or email messages. If you'd like to learn more about a service before you purchase it or in case something small has to be done, for example, it is much easier and faster to get it done real-time. If you are able to talk with representatives over the phone, it's very likely that you are working with a real website hosting supplier, not a reseller. The level of support that you'll get on the phone differs between different providers - from standard issues to experienced tech support. Generally most suppliers will offer you pre-sales assistance and first level telephone support, while more complicated technical issues are resolved via email or tickets.

Phone Support in Shared Website Hosting

If you decide to take advantage of one of our Linux shared website hosting packages, you will be able to speak with our support crew via phone for 14 hrs a day. We can assist you in choosing the ideal package for your web sites as we are aware that it is better to discuss such issues with a live person. In case you already have an account, we're able to help you with all sales/billing questions and general issues, even with some technical matters which don't need a lot of time or escalation to a system administrator because it will be more appropriate to open a support ticket for time-consuming troubles so as to have all the communication in one place. We have phone numbers in the United States of America, the UK and Australia, so you are able to call the one you prefer and talk with our agents.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we offer feature real-time phone support for 14 hours a day. If you are unsure which package will be suitable for your web sites, you would like to learn more about a package's specifications or you're looking for any other type of info on our solutions, you can call any of the local numbers that we have in the United States, the United Kingdom and Australia and our support agents will help you. If you already own an account, you are able to get in touch with us about general and sales issues, although we're usually able to help with a variety of tech issues as well. For strictly tech problems you will have to employ our in-built ticketing system where the conversation between you and our technical support crew will be in one place, which is the better option if the problem needs additional time to be dealt with or it has to be escalated to our system administrators.